INNOVATION
2021
Brink Climate Systems was planning end-user digital initiatives. I helped create their digital strategy to ensure maximum value for their end-users by:
- Laying out a strategic frame
- Helping the Brink team research strategic elements, including supporting user interviews
- Combining external research and user insights to steer investment decisions
RESULT: resources freed up for fundamental digital work; new stakeholder framework with validated user stories
2020
One of Netherlands’ largest workplace health providers wanted to roll out innovations faster. I helped build innovation team, process and organization-wide roll-out of approach by:
- Designing an innovation process that fit their organization
- Running a design sprint with them, immediately immersing them into user-facing innovation work
- Preparing roll-out strategy including communication for whole organization
RESULT: two working prototypes in testing with clients, process implemented and working with rest of organization
KnaufNOW is one of Knauf Group’s first digital applicator-focused products. I organized and led user research from empathy interviews to validation tests by:
- Running empathy interviews
RESULT: Key functions validated and product developed to high fidelity prototype
2019
A network organization dedicated to impact investments looked to increase investments in the Western Balkans. I drove increase by:
- Approaching novel networks of local, regional and international investors
- Finding their triggers for impact investing
RESULT: raised awareness, interest, and investments in local and regional impact ventures
2018
Knauf NL saw market opportunity for a platform connecting end users with vetted plasterers for high-quality work. I helped reach MVP by:
- Coaching Knauf’s team as entrepreneur coach
- Executing part of the user research from empathy interviews down to precise product testing
- Advised on a/b testing
- Worked on business case development
RESULT: multiple plasterers signed up, service validated on end-user side with multiple paid assignments
The German international development agency looked to drive innovation in their target communities. I led a three-person team creating a GIZ innovation handbook, with:
- An inventory of relevant group processes
- Manuals for each, scored them on complexity and listed required resources
- Lay-out and packaging into an attractive and easy-to-use booklet
RESULT: GIZ circulated the piece throughout the organization and still uses it to plan workshops
2017
Facilitated an OpenIDEO Design Thinking workshop during Open Source Circular Economy festival.
2015
2014
HOSTING / FACILITATION
2021
ACT group wanted to support their fifty associated social ventures, by giving them hands-on tools for strategy creation. I facilitated a course by:
- Creating a six-week program, alternating between short-form interactive lessons and long-form workshops for organizations wanting to go in-depth
- Using a mix of online tools to ensure delivery on a distance
- Coaching a select group of motivated ventures one-on-one in their process of writing new strategic plans
RESULT: broader group taught the basics of strategy creation, smaller group adjusted and improved their strategic plans.
2017
Was the day host of the Western Balkans Impact day in Belgrade; panel host Belgrade Venture Forum.
2016
2015
DELIVERY
2020
Smart Connections, a customer engagement consultancy, was looking to add transition management to their services. I helped conceptualize and build the discipline, by:
- Setting strategy for customer engagement transition work and incorporating it into current company plans
- Acquiring clients for larger, transition-type projects
- Aligning company resources to support new ways of working
RESULT: Smart Connections decided not to continue developing this line of work
2019
Knauf NL realized to enable innovation, they had to address structural elements across company pillars. I created, managed and delivered a year-long transition program by:
- Facilitating a strategy reset with the management board, focusing management towards key future themes
- Implementing an employee-run bottom-up culture and behavior change program, shifting towards a more open and collaborative work atmosphere
- Establishing tool kit (OKR’s, Liberating Structures, user research) supporting the future vision, with instructions and training
- Coaching an intrapreneurship team during their new product launch and subsequent first year of sales and operations
- Coaching multiple managers in their quest how to manage their teams in a more self-steering and creativity-nurturing way
- Helping HR set new hiring and assessment frameworks for future organization
RESULT: organization works in more cross-functional and self-steering ways, enabling easier innovation launches.
2017
Supported designing Impact Hub Belgrade’s venture accelerator.